Delete your ChalkPilot account

ChalkPilot, by 4BitStack

You can ask us to delete your ChalkPilot account and the data that goes with it here. You don't need the app installed to do this.

How to ask

1. Enter the email address you sign in to ChalkPilot with (the one on your Google account).
2. If you like, tell us why you are leaving.
3. Press Send request.
4. We will write to you at that address to confirm the request is yours, and delete your account within 30 days. We will tell you when it is done.

What we delete

• Your profile: your name, gender, age, what you are preparing for and your profile picture.
• The link between your Google account and ChalkPilot.
• Your classes: the topics and plans you typed, the lectures, board drawings, notes and quizzes written for you, your doubts, the photos you added and the teacher's answers.
• Your progress: how far you got, the time you spent, and your quiz answers and scores.
• Your credits and the record of when you used them. Credits you have not used are lost.
• Ratings, comments and messages you sent to Support.

What we keep, and for how long

• Records of payments (the order and payment references, the amount, the credits bought and the date), for as long as tax and accounting law requires: up to 8 years.
• Sign-in records (when ChalkPilot was opened, from which IP address and on what kind of device), to keep the service safe, for up to 12 months.

Signing in again with the same Google account after your account is deleted starts a new, empty account.

Questions

See our Privacy Policy, or write to us from Support in the ChalkPilot app.